1. How do I purchase from style andante?
Our shopping cart system will be availble by 7/1, before that, we apologize that you have to email or fax us a brief message regarding the items you want to purchase, please include the item number which is combined with 2 alphabets and 3 digits. We will contact you as soon as we get your message.You may use our shopping cart operated by ClikNet in the future. We will confirm your order via email and proceed to packaging and shipping. We will be able to process major credit cards few weeks later.
2. What forms of payment do you accept?
We currently accept Canadian and US money order and cashiers check. The prices are listed in both US dollars and Canadian dollars. You may decide which currency you are going to use for the payment depends on your location.
3. How do I get the product from style andante?
Your order will be shipped with Canada Post. Please allow 5-7 business days to arrive within Canada, 1 to 3 weeks for international.
4. How much should I pay for shipping?
We
currently charge
$5CDS
for shipping in Canada
$8USD for shipping to the USA
$15USD for international shipping
5. Is my personal information kept private?
Yes, your personal information will be kept private and confidential. However, your opinions and suggestions will be used by andante to learn more about fashion trend and customer needs.
6. How do I contact andante?
You
may email us or fax us.
email:
[email protected]
fax: 604-951-3865
7.What is the return policy of style andante?
If you are unhappy with any purchased item, we are willing to refund you the original purchase price including sales tax within 20 days from the date of its receipt. Please fill out the MRECHANDISE RETURN FORM enclosed with the shipment and return the item in its original condition with the MERCHANDISE RETURN FORM for a full refund. Please note that we will not accept a return item if the andante tag is removed.
8. Will you repair the item if the item is damaged?
Yes, we would like to repair any item you purchased from us if we can still find the materials of the item. If it is unlikely to repair the item, say, your andante handbag is totally torn by your dog, then we have to say sorry. Just send the damaged parts and items, we will figure out how to fix them. Mostly the repair is free of charge, but you have to pay for the expense of shipping to andante.
